Terms of use

Please read these Terms of use carefully before using www.healthrise.co.uk website operated by Health Rise.

Your access to and use of service is conditioned on your acceptance of and compliance with these Terms. These terms apply to all visitors, users and others who access or use the service.
By accessing the service, you agree to be bound by these terms. If you disagree with any part of the terms, you may not access the service.

Accessing our site

There may be times where use of our site is interrupted or unavailable due to maintenance, repair or another technical reason. If this occurs, we will not be liable if the site is unavailable during a period of time.

You are responsible for making all arrangements necessary for you to have access to our Site. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms, and that they comply with them.

If you choose, or you are provided with a password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We retain the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Acceptability of use

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Orders and availability

All orders are subject to acceptance and product availability. Pricing of products are correct at the time of entering information. However, we reserve the right to change prices. You have the right to cancel your order at any time if not totally satisfied within 7 working days after the day you received your goods. You will then be given an unconditional full refund, including any delivery charges. If you wish to cancel your order, please contact us at sales@healthrise.co.uk.

Our guarantee

We offer a no-quibble guarantee with all of our goods, should you not be completely satisfied.

Privacy Promise

We make every effort to ensure we protect your personal information and keep your data secure. We are fully transparent about how we collect, retain, process, disclose and purge your data.
We keep your information confidential, in accordance of the British Data Protection Act 1998, and will not use it for any other purpose.
Your personal data is used only in accordance with the purpose for which it was collected.

Health Rise does not disclose buyers’ information to third parties.

We collect information about you when you:
Visit our website,
Register or buy products on the website,
Take part in promotions, competitions, customer surveys and questionnaires,
Contact us via email, phone or letter,
Join our mailing list.

We use this information to:

  • Manage, develop and improve our website,
  • Personalise our services, offers and promotions to you,
  • Manage your customer account,
  • Issue a unique identifier, (e.g. customer login)
  • Process your orders,
  • Tell you about important changes to the website and our offers,
  • Manage promotions, competitions, customer surveys and questionnaires.

Refund & Exchange policy

Please see our FAQ page to read all about our returns policy.

Customer complaints

We pride ourselves in the way we look after our customers. If you require assistance, guidance or have a complaint please do not hesitate to contact us.

Distance selling regulations

The Distance Selling Regulations (DSRs) are the rules that apply if you are selling products or services to consumers without face-to-face contact, and where the consumer has not had an opportunity to examine the goods before buying or to discuss the service in person. Examples of distance selling include selling via: the internet, text message, phone call, fax and interactive TV or mail order. A copy of the regulations can be obtained by the Office of Fair Trading http://www.oft.gov.uk/.

How we use cookies

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit our website.

Cookies help our website identify who you are, so we can keep track of the contents of your shopping cart and provide all the other great personalised services that our site offers.

Cookies are also help us measure how the website is used so it can be updated and improved based on everyone’s needs needs. Cookies also remember the notifications you’ve seen so that we don’t show them to you again.

You can turn off cookies within your browser, however if you turn cookies off, you will be unable to place orders or benefit from your personal account functions.